Strategic Change Management Leader
Insurance Corporation of British Columbia North Vancouver, BC 

ICBC is a Crown Corporation in British Columbia that generates annual revenues of over $3.7 billion and has approximately 11.5 billion in assets. Established in 1973 to provide universal auto insurance for B.C. motorists, ICBC has evolved into a highly customer centric organization. Today, the Corporation is responsible for driver licensing, vehicle registration and licensing and being responsive to the changing needs and expectations of the driving public.

ICBC is embarking on a $400 million business renewal effort called the Transformation Program in response to key business issues. This program is aimed to increase customer satisfaction; better ensure the reliability of its systems and allow more options for customers; and implement more streamlined processes for employees that will improve customer service. The program includes multiple projects under four separate portfolios -customers, pricing, claims and common enablers. Ultimately, the Transformation Program will shift ICBC towards a more customer-centric business model, with changes to roles, processes, culture and technology, so that it runs even more efficiently and effectively.

A new opportunity exists for an energetic, influential and strategic individual to join the ICBC team in the role of a Strategic Change Management Leader. Reporting to the Director, Change Management, you will manage a small team and be responsible for developing the change management strategy to ensure employee and key stakeholders understand, accept and embrace changes that result from the Transformation Program. You will manage one of the four portfolios, helping a team to implement the shifts in processes, roles, and culture, which will significantly alter ICBC, making it an even more effective and efficient organization.

As the ideal candidate, you have a track record of success leading the development, implementation and evaluation of best-practice change management strategies for a large, complex organization, either as an employee or consultant. With a strong methodical, project management approach, you clearly understand of how to link change management strategies to the organization’s strategic direction, objectives and needs. Your confidence and influencing skills have enabled you to work effectively in a collaborative team environment.

To explore this exciting opportunity further, please contact Lorraine Scrimshaw, Eunice dela Cruz, Irene Hensel or Craig Hemer at our Vancouver office at 604-685-0261. You may also submit your resume and related information online at http://www.odgersberndtson.ca/ca/executive-opportunities/9359/.

Manager, Organizational Development

Position Summary

As the Manager of Organizational Development, you will be responsible for the overall strategic direction and management of the branch within Human Resources and will help us grow a strategic Human Resources Department and achieve the status of Canada’s Best Run Municipality. We’re looking for a person who can build a strong and forward-looking Organizational Development Branch, focussed on attracting, optimizing and retaining a high-performance workforce by creating and leading four portfolios: Performance, Talent, Learning & Development, and Leadership and Culture Strategies. You will be responsible for ensuring continuity and successful delivery of functional and strategic services to users. As a member of the Human Resource Department management team, you will be involved in setting long-term goals and objectives for the department.

As the Organizational Development Manager, you will plan, direct, coordinate, and manage the administrative and operational activities of the Branch recognizing and fostering co operation, teamwork, effort, and contribution of all employees. You will develop business cases and other documents to support changes or major expenditures and to provide Council, Executive Leadership Team or other decision-making bodies with accurate information for decisions to be made, decisions that have been made, or to address public communication needs. You will also manage the identified resources (budget, people, and equipment) of the branch to ensure that resources are used effectively and efficiently and priorities of the work unit are achieved. This may also include assessing, engaging, and managing external resources such as consultants or contractors while also preparing the business plan (operating and capital budgets) for the branch and ensure revenues and expenditures are controlled and monitored, including reporting on budget variances.

Key attributes are:

• Deep knowledge of the four portfolio areas and current organization development thinking and practises.
• A real understanding of how theses four areas link together and support initiatives such as workforce planning, succession planning, diversity, performance management and coaching, competency profiling, individualized learning plans, management and leadership development, cultural change, learning programs, process improvement, performance-based recruitment and employee engagement.
• Excellent written, oral and interpersonal communication skills and high levels of EI.
• Excellent group facilitation skills and presentation skills.
• Comfortable working with people across the entire organizational spectrum.
• Strong internal consulting skills and the ability to build the same in others.

Competencies:

• Visioning and alignment – Supporting, promoting and ensuring alignment with the organization’s vision and values.
• Strategic Thinking and Resource Management – Proven ability in strategic planning including the ability to establish detailed plans and performance measures and achieve goals with limited resources.
• Relationship Building and Partnering – Seeking and building alliances that further the organization’s objectives. Identifies and supports creative ways to partner both internally and externally.
• Customer Focus – Strategically and systematically evaluates emerging and long-term opportunities and determines strategic business direction to meet clients evolving needs.
• Developing Others – Fostering employee development by providing a supportive learning environment and promoting a culture of continuous learning including coaching and mentoring.
• Change Management – Support, implement and initiate change while helping others deal with the transition. Identifies and implements broad change strategies to achieve desired results.
• Project Management - Proven experience in managing multiple HR and OD related projects, and implementing new programs while delivering effective program services to clients.
• HR Leadership – Significant/broad experience in managing the HR affairs of a large organization. Proven ability in all aspects of organizational development/ effectiveness and change management.
• It is preferred that the successful candidate will have a Masters degree relevant to Organizational Development.

This competition will remain open until filled, however, interviews will begin the week of May 10, 2010.

Submitted By: Joyce Crittenden, cityhr(at)regina.ca